It is why our PMs run five communities each, not eighteen. It is why we have a dedicated QA and training manager whose only job is making our crews better. It is why we have a dedicated warranty manager whose only job is making it right. It is why we invested hundreds of thousands of dollars in new equipment and logoed PPE in the last year, so every guy on every crew shows up in the gear.
And it is why we grew the team 72% in three years without lowering the bar on who we hire.